General
Due to our automated system, orders are automatically submitted to our Otter Distribution Center in the state of Colorado as soon as they are submitted online. Please note, we are unable to cancel or modify orders placed online. We appreciate your patience and understanding.
UPS Mail Innovations Shipping
By utilizing the United States Postal Service (USPS) for final delivery, UPS Mail Innovations is able to reach any domestic address, including PO boxes. Estimated shipping times have been provided below.
- Contiguous United States – 3-8 Business Days
- Alaska, Hawaii, and U.S. Territories – 5-9 Business Days
- APO/FPO – 5-9 Business Days
Shipping Internationally
The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. OtterBox has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.
Shipping to an APO Address
By utilizing UPS Mail Innovations, OtterBox is able to offer shipping to military addresses. Please allow 5-9 business days for delivery.
Backorders
If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information 1 –2 days thereafter.