Warranty Questions
How long is my OtterBox product under warranty? What does the warranty policy cover?
Our cases are precision-fit to the device. Any other products that change the dimensions of the device are not compatible with our cases.
How do I request a replacement? Will I be required to provide proof of my purchase?
We do collect a small shipping and handling fee for all warranties as it allows us to get you a replacement product as hassle-free as possible. We also require a photo of the damaged product and may ask that the damaged product be returned to us before or after shipping out a replacement product. Customers who do not comply with these requests may be denied warranty replacements.
I have sent in the requested information on my warranty claim. When will I receive my replacement?
If your claim is approved, you will receive an email update within 3-4 business days followed by a tracking number when the replacement ships. Please check your spam and promotion folders as some email providers may route emails to folders outside of your inbox. If more than 4 days have passed, you can create a new contact
Why was my claim denied? What can I do about it?
Your claim may have been denied for one (or more) of the following reasons:
- We could not validate your contact information
- We did not receive valid verification of ownership and damage
- We have received an excessive number of warranty claims placed by you or on your behalf*
If the above do not apply to your situation, then please reply to the denial message with photo(s) of your damaged product(s) next to a piece of paper with your name and date. Make sure that the photo(s) clearly show the damage to the product(s).
For more information, please reply directly to the email that you received.
What is required for a warranty claim?
All warranty claims will require a photo of the damaged product and a small shipping and handling fee. We also may ask that the damaged products be returned to us for evaluation by our engineers. Customers who do not comply with these requests may be denied a warranty replacement.